Built by IT veterans. Powered by deterministic AI.

Jacob brings over a decade of leadership in enterprise telecommunications and IT channel sales. As former VP of Channel Sales at Powernet and Channel Sales Director at GTT Communications, he has spent his career architecting and selling complex network and managed services — including NOCaaS solutions — to mid-market and enterprise clients across the country. That means years inside the room where IT budgets are set, where service desks quietly become an organization's biggest liability, and where the best engineers get buried in work they should never have to touch.

ascendcore.ai was born from a specific, repeated observation: highly compensated L2/L3 engineers — the people who should be driving infrastructure strategy and digital transformation — spend the majority of their time resolving repetitive Tier-1 tickets. Password resets. MFA lockouts. Provisioning queues. Not because those problems are technically hard, but because no one had built a system capable of handling them reliably, safely, and with the human oversight that enterprise IT actually demands.

Rather than waiting for a solution to emerge from the market, Jacob combined his deep go-to-market expertise with hands-on AI development to build one. ascendcore.ai is a deterministic, human-in-the-loop orchestration layer that sits on top of the tools IT teams already use — resolving their highest-volume tickets before an engineer ever opens their inbox, and shifting IT from a reactive cost-center to a proactive, automated engine.