IT Operations Intelligence · Vertical SolutionIT Operations Intelligence.
Built for Teams That Run Everything.
Purpose-built for NOC engineers, infrastructure leads, and IT operations teams. Deterministic runbook execution with a human-in-the-loop approval on every action — not a chatbot, not a horizontal platform that happens to have an IT tab.
NOC & Incident ReadyHuman-in-the-Loop by DesignSOC-2 RoadmapSingle-Tenant Architecture48-Hour DeploymentThe Problem
IT operations teams are stuck in a loop.
The tools exist. The data exists. The runbooks exist in someone's head. What's missing is the intelligent layer that connects them.
Alert Fatigue Is Real
Your monitoring stack generates hundreds of alerts a day. Most are noise. Your on-call engineer is triaging them at 2am instead of sleeping — because there's no layer between the alert and the human.
~73%
of IT alerts require no human action
L1 Overload Wastes L2 Talent
Password resets, MFA lockouts, VPN provisioning. These are solved problems — but your best engineers are still handling them manually because the automation layer doesn't exist yet.
70–80%
of L1 tickets are automatable today
On-Call Burden Drives Attrition
Experienced IT engineers don't leave for salary. They leave because their nights and weekends get consumed by tickets that should have been resolved automatically before anyone's phone rang.
52 sec
average resolution with AscendCore
Runbook-First Execution
From alert to resolved. Every step visible.
No black-box AI. No autonomous action without approval. Every execution follows a deterministic path your team controls.
Alert fires or ticket opens
An alert from PagerDuty or Datadog fires, or an employee submits a Slack / Teams request. AscendCore ingests the signal in real time.
AI classifies and selects runbook
The AI engine classifies the incident type, maps it to the appropriate runbook from the library, and pre-populates all required context.
Approval gate — always
Always requiredBefore a single action executes, an IT admin receives an approval request with full runbook details, predicted outcome, and one-click approve / deny.
Deterministic execution
The approved runbook executes step-by-step against your actual stack — Okta, Entra, ServiceNow, Intune. Every step is verified before the next runs.
Ticket closed and logged
Outcome is verified, the ITSM ticket is updated with a full audit trail, and the end user receives an automated resolution notification. Zero manual steps.
Runbook Library
Pre-built for IT operations. Ready on day one.
Every runbook is written for IT ops — not adapted from an HR workflow template. Start with our library or bring your own.
MFA Reset & Re-enrollmentVPN Access ProvisioningOkta Account UnlockPassword Reset (AD / Entra)New Hire Full-Stack ProvisioningEmployee Offboarding & Access RevocationM365 License AssignmentIntune Device Compliance RemediationPagerDuty Escalation RoutingServiceNow CMDB Auto-UpdateJamf Device EnrollmentConditional Access Policy ReviewYour Stack, Unchanged
Layers on top. Zero rip-and-replace.
AscendCore connects to the IT ops tools your team already runs. Live in 48 hours.
Measured Outcomes
Numbers from the field.
70–80%
of L1 tickets auto-resolved
Without human intervention
52 sec
Mean time to resolve
Down from a 4–8 hour SLA
99.2%
First-contact resolution
No escalation required
Human-in-the-Loop Architecture
Every action. Every approval. Every time.
The Approval Queue isn't a compliance add-on — it's the architectural foundation. Nothing executes against your production environment without a named approver, a logged reason, and a verified outcome. AI that always asks before it acts.
Named approver on every actionImmutable audit trail
Simulate before executeGet Started
Ready to run IT operations at a different speed?
Book a 30-minute demo. We'll show you exactly how AscendCore fits into your current stack — and what your first automated runbook looks like.
No credit card required · Live in 48 hours · Cancel anytime
