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AscendCore
Pricing

Transparent pricing. No procurement theater.

Every platform on your shortlist will make you sit through a 45-minute discovery call to see a number. Here's ours.

No NDA to see pricingNo SDR gatekeeping30-day pilot includedCancel anytime

Core

Intelligent triage, routing, and ticket classification.

$3.2/user/mo

billed annually

  • Slack & Teams intake via native bots
  • AI intent classification (94%+ accuracy)
  • ITSM sync: Jira SM, ServiceNow
  • Observe mode shows what would run
  • Standard reporting dashboard
  • REST API access (60 req/min rate limit)
  • 30-day pilot included
✦ Most Popular

Professional

Full runbook execution with human-in-the-loop approval.

$6.4/user/mo

billed annually

  • Everything in Core
  • Human-in-the-loop approval on every action
  • 13 production runbooks: Identity, Access, Endpoint, Collaboration
  • Okta, Entra ID, M365, Intune, Atlassian actions live
  • Tamper-evident audit chain: SHA-256 hashed, customer-exportable for verification
  • Slack & Teams approval cards with 1-click execute
  • REST API at 600 req/min rate limit (10× Core) + HMAC-signed outbound webhooks
  • OpenAPI 3.1 spec for client SDK generation
  • Priority email support

Enterprise

Zero-touch automation for complex multi-system environments.

Custom

volume-based, contact us

  • Everything in Professional
  • Autopilot mode for low-risk runbook classes
  • Custom runbook builder with YAML editor
  • ServiceNow, PagerDuty & Datadog deep integration
  • Advanced RBAC & API scopes
  • REST API at 6,000 req/min rate limit (custom limits available on request)
  • OIDC SSO admin login (Microsoft Entra + Okta) with mandatory-SSO MFA enforcement option
  • Per-org credential isolation · dedicated per-org deployment available on request
  • Dedicated customer success manager
  • Custom SLA & security review

All plans include a 30-day pilot in Observe mode. No credit card required to start. Cancel anytime.

99.5% uptime SLA·view live status →

ROI Calculator

Model your environment before you talk to us.

Based on the industry average of $25 per manually resolved L1 ticket. Adjust for your team size and ticket volume.

250
505,000
3
115
Monthly tickets
750
total volume
Automatable categories
525
tickets in scope
Cost eliminated
$13,125
saved per month
Your investment
$1,600
per month

Net monthly savings

$11.5k

$138.3k saved annually · 8× ROI

The ROI Reality Check

The math is straightforward.

The average IT help desk ticket costs $25 to resolve manually. AscendCore automates the identity-access and provisioning work that drives the majority of L1 tickets, and password resets alone are 20–50% of service-desk volume (Gartner), so you aren't buying software, you're buying back your engineers' time.

$25
Average cost to manually resolve one L1 ticket
20–50%
of L1 = password resets (Gartner)
~52s
Avg runbook execution (tested)
Days
To your first automated resolution, not months

FAQ

Common questions

30-Day Observe Mode Pilot

See what would have been automated before you commit.

We instrument Observe mode in your environment and show you the exact tickets, resolution times, and engineer hours AscendCore would have reclaimed (ticket by ticket) before you flip to execution mode.

No credit card · No SDRs · 30-min technical walkthrough