PricingTransparent pricing. No procurement theater.
Every platform on your shortlist will make you sit through a 45-minute discovery call to see a number. Here's ours.
Core
Intelligent triage, routing, and ticket classification.
billed annually
- Slack & Teams intake via native bots
- AI intent classification
- ITSM sync: Jira SM, ServiceNow
- Observe mode shows what would run
- Standard reporting dashboard
- REST API access (60 req/min rate limit)
- 30-day pilot included
Professional
Full runbook execution with human-in-the-loop approval.
billed annually
- Everything in Core
- Human-in-the-loop approval on every action
- 31 production runbooks: Identity, Access, Endpoint, Collaboration
- Okta, Entra ID, M365, Intune, Atlassian actions live
- Tamper-evident audit chain: SHA-256 hashed, customer-exportable for verification
- Slack & Teams approval cards with 1-click execute
- REST API at 600 req/min rate limit (10× Core) + HMAC-signed outbound webhooks
- OpenAPI 3.1 spec for client SDK generation
- Priority email support
Enterprise
Zero-touch automation for complex multi-system environments.
volume-based, contact us
- Everything in Professional
- Autopilot mode for low-risk runbook classes
- Custom runbook builder with YAML editor
- ServiceNow, PagerDuty & Datadog deep integration
- Advanced RBAC & API scopes
- REST API at 6,000 req/min rate limit (custom limits available on request)
- OIDC SSO admin login (Microsoft Entra + Okta) with mandatory-SSO MFA enforcement option
- Per-org credential isolation · dedicated per-org deployment available on request
- Dedicated customer success manager
- Custom SLA & security review
All plans include a 30-day pilot in Observe mode. No credit card required to start. Cancel anytime.
Every capability, side by side
What each plan includes.
Intake & triage
Execution & approval
Governance & audit
API & developer
Support & success
A dash means the capability is not in that tier, not that it is unavailable. Every row reflects what ships today.
ROI Simulator
Model your environment before you talk to us.
Drag the sliders. Every figure is your own math, shown transparently.
Your environment
Plan
$25 per manually resolved L1 ticket
~70% modeled as automatable identity & access work
$200/yr recovered per reclaimed idle license
Annual labor recovered
$138,300
$11,525/mo net · 8× ROI
+ $5,000/yr reclaimable from 25 idle licenses, held out of the labor figure above. Approval-gated reclaim runbooks recover these seats.
Modeling 250 employees at 3 L1 tickets/mo on Professional.
$13,125
Manual today
L1 labor cost / mo
$1,600
With AscendCore
Professional · annual
$11,525
Net recovered
per month
A model, not a measured customer outcome. Built from your inputs at $25 per manually resolved L1 ticket; the automatable share is an adjustable assumption. Password resets and access alone are 20–50% of L1 volume (Gartner). License upside models $200/seat/yr, inside the $150–250 range published for inactive enterprise licenses; industry SaaS-management indexes report roughly half of purchased licenses sitting idle (Zylo, CoreView). AscendCore proves reclaimed value on a chain-verified Savings Ledger, visible in the live demo.
The ROI Reality Check
The math is straightforward.
The average IT help desk ticket costs $25 to resolve manually. AscendCore automates the identity-access and provisioning work that drives the majority of L1 tickets, and password resets alone are 20–50% of service-desk volume (Gartner), so you aren't buying software, you're buying back your engineers' time.
30-day pilot · No credit card
Run AscendCore on your stack for 30 days.
Book a 25-minute working session. We scope your top L1 categories, connect Slack or Teams and Okta or Entra in a sandbox, and hand you a live pilot your admins control end to end.
- 01
Day 0 · Scoping call
A 25-minute working session. Pick three runbooks from the library of 31 that map to your highest-volume L1 categories.
- 02
Days 1–3 · Deploy to sandbox
Slack or Teams plus Okta or Entra, wired to a sandbox. Your named admin holds every approval gate from day one.
- 03
Same day · First resolution
An approved runbook executes in ~52 seconds against your systems, fully recorded on the SHA-256 audit chain.
- 04
Day 30 · Review
Walk the audit trail together, see exactly what ran, and decide what to expand. No auto-renewal, no lock-in.
Pilot terms
30-day pilot
Full platform, no feature gates.
No credit card required
Zero payment info at signup.
Cancel anytime
One email. Your data exported on request.
Your stack, your approvals
Named admins gate every action.
99.5% uptime SLA
SOC-2 Type I on the roadmap.
Average runbook execution in your pilot, tested end to end.
FAQ
Common questions
30-Day Observe Mode PilotSee what would have been automated before you commit.
We instrument Observe mode in your environment and show you the exact tickets, resolution times, and engineer hours AscendCore would have reclaimed (ticket by ticket) before you flip to execution mode.
No credit card · No SDRs · 30-min technical walkthrough
