System Status
AscendCore is operational.
Last checked: Oct 21, 2026, 3:28:40 AM ET · live checks of the application and its database
Full incident history + subscribe to updates
Our public status page at status.ascendcore.ai shows 90-day uptime history per service, current incidents, scheduled maintenance, and lets you subscribe by email, SMS, Slack, or webhook.
Uptime target
We target 99.5% monthly uptime for the AscendCore API surface, the Slack and Teams approval cards, the customer dashboard, and the Customer API v1. Scheduled maintenance windows are announced 5 business days in advance by email; planned maintenance is excluded from the uptime calculation.
99.5%
Monthly uptime target
< 5 min
Synthetic probe cadence
30 min
P1 acknowledgement target
Incident Response
Severity definitions and response targets come from our internal incident runbook and apply in business hours. Customers report incidents via support@ascendcore.ai. Outside business hours, response is best effort.
Critical / Production Down
Production unreachable, no workaround. Customer cannot execute any runbook.
Degraded / Workaround Exists
One integration failing, other runbooks unaffected; or partial functional regression.
Minor / Question / Enhancement
Cosmetic issue, documentation question, or improvement request.
Coverage today: business-hours support Mon–Fri 8am–6pm ET; after-hours response is best effort, and after-hours paging is planned. Onboarding slots are intentionally limited so every deployment gets white-glove attention. We'd rather under-commit and over-deliver than the reverse.
Stay in the loop
Subscribe to incident updates at status.ascendcore.ai.
