System Status
AscendCore is operational.
Last checked: Jul 22, 2026, 8:38:20 PM ET · probed against /api/health + /api/health/db
Full incident history + subscribe to updates
Our public status page at status.ascendcore.ai shows 90-day uptime history per service, current incidents, scheduled maintenance, and lets you subscribe by email, SMS, Slack, or webhook.
Uptime SLA
We commit to 99.5% monthly uptime for the AscendCore API surface, the Slack and Teams approval cards, the customer dashboard, and the Customer API v1. Scheduled maintenance windows announced 5 business days in advance via Slack Connect channel and email; planned maintenance is excluded from uptime calculation.
99.5%
Monthly uptime target
< 5 min
Synthetic probe cadence
30 min
P1 acknowledgement target
Incident Response
Severity definitions and response targets are written into every customer MSA. Customers report incidents via Slack Connect channel (preferred) or support@ascendcore.ai. After-hours P1 alerts page on-call automatically.
Critical / Production Down
Production unreachable, no workaround. Customer cannot execute any runbook.
Degraded / Workaround Exists
One integration failing, other runbooks unaffected; or partial functional regression.
Minor / Question / Enhancement
Cosmetic issue, documentation question, or improvement request.
Coverage today: business-hours support Mon–Fri 8am–6pm ET, with after-hours paging for P1 alerts. Onboarding slots are intentionally limited so every deployment gets white-glove attention. We'd rather under-commit and over-deliver than the reverse.
Stay in the loop
Subscribe to incident updates at status.ascendcore.ai with email, SMS, Slack, and webhook channels all supported. Active customers also receive incident updates directly via their dedicated Slack Connect channel.
