Give Your IT Team Their Time Back.
AscendCore is the AI orchestration layer that eliminates Tier-1 ticket backlogs. Instant, automated resolution for password resets, MFA lockouts, and provisioning — with human oversight baked in.
My MFA app stopped working this morning. I can't log in to anything. 😩
Got it, Sarah — I've identified an Okta MFA reset is needed. Staging the fix now for IT approval.
Measured outcomes from enterprise IT deployments
70–80%
Auto-resolution rate on L1 tickets
Without a single engineer touching the queue
< 60 sec
Average time-to-resolution
Down from a 4-hour SLA average
30%+
Increase in L2/L3 bandwidth
Engineers freed for high-value strategic work
Seamlessly integrates with the tools you already trust
Your Queue is a Talent Drain.
Highly-compensated L2/L3 engineers spend 40% of their week on tickets that a deterministic runbook could resolve in under 60 seconds. See the contrast.
1 of 5 scenarios
Three Pillars of IT Automation.
Every ticket flows through the same three-stage loop — from natural language to verified fix in under a minute.
Intelligent Intake.
Meet employees where they work.
AscendCore listens natively in Slack and Microsoft Teams. Employees describe their issue in plain English — no forms, no ticket portals, no waiting on hold. Our ingestion service normalizes every message into a structured TicketIntent payload and extracts critical entities: User ID, device name, affected system, and urgency.
- Slack & Microsoft Teams native bots
- Multi-turn conversation context tracking
- Automatic entity extraction (user, device, system)
- Email and self-service portal ingestion also supported
s.chen@acme.com via Slack
"My MFA app stopped working this morning"
mfa_reset
entity: user_id=s.chen · system=okta
okta-mfa-reset-v3.yaml
licensed ✓ · policy ✓ · no security holds ✓
POST /okta/api/v1/users/s.chen/factors/reset
→ 200 OK · TOTP factor cleared
Slack DM sent · JSM-1847 → Resolved
Resolution time
52 seconds
SLA was 4 hours
99% faster →
runbook: okta-mfa-reset-v3
version: "3.1"
trigger: mfa_reset
pre_checks:
- user_exists: true
- policy: TOTP_RESET_ALLOWED
- security_hold: false
actions:
- okta.factors.reset:
user_id: "{{entity.user_id}}"
factor_type: token:software:totp
on_failure:
- rollback: true
- alert: security-team
Deterministic Execution.
LLMs don't run code. Our runbooks do.
Once intent is classified, the AI hands off to a strictly-typed YAML playbook. No language model ever touches your production infrastructure. Every runbook undergoes a Simulate → Validate → Execute cycle with built-in rollbacks and idempotency — so retries are always safe.
How the handoff works
The LLM's sole job is classification: it receives a sanitized natural-language payload and outputs a structured TicketIntent JSON object containing an intent label, confidence score, and extracted entities — nothing more. That JSON is matched against an immutable, version-controlled runbook registry, selecting a pre-approved YAML playbook identified by a cryptographic fingerprint. The YAML execution engine then calls production APIs using scoped, least-privilege service account credentials — the LLM is fully air-gapped from this layer and has zero ability to influence the execution path.
- Version-controlled YAML/JSON runbook library
- Pre-check / post-check / rollback built into every action
- Idempotent design — safe to replay on failure
- Zero hallucinations: LLM used only for triage, never remediation
Absolute Control.
Observe. Confirm. Autopilot.
AscendCore offers three operating modes. Start in Observe — the AI suggests fixes but takes no action. Graduate to Human-in-the-Loop— one-click approval before every execution. When you're confident, enable Autopilot for your lowest-risk ticket classes. Every action writes an immutable audit log back to your ITSM.
- Observe → Human-in-the-Loop → Autopilot modes
- One-click approve / deny from Slack, Teams, or Dashboard
- Immutable audit logs written to Jira / ServiceNow / Zendesk
- Anomaly rules: >3 MFA resets/24h → mandatory security hold
Out-of-the-Box. No Custom Engineering.
AscendCore ships with a pre-built library of enterprise-grade runbooks covering the highest-volume L1 ticket categories. Go live in 48 hours.
Enterprise Guardrails. Built In.
AscendCore was designed from day one for the CISO and the CIO, not just the help desk manager. Every architectural decision prioritizes auditability, isolation, and least-privilege access.
Single-Tenant Data Isolation
Your data never touches a shared infrastructure layer. Every customer receives a dedicated, encrypted vault for credentials and runbook secrets.
Least-Privilege API Connectors
Every integration is scoped to exactly the permissions required to run its approved playbooks — nothing more. Credentials rotate automatically.
Simulate → Validate → Execute
Every runbook runs a dry-pass simulation before touching production. Built-in idempotency and rollback ensure zero unintended side effects.
Immutable Audit Logs
Every action, approval, and execution is written back to your ITSM as an immutable audit record — ready for compliance reviews and SOC-2 audits.
SOC-2 Type II Roadmap
We are on a structured path to SOC-2 Type II certification. Security controls, data retention policies, and incident response plans are live today.
RBAC & SSO Native
Admin, Operator, and Read-Only roles enforced at the API layer. OIDC SSO via Okta or Entra ID. Privileged actions require MFA re-confirmation.
What's Your Queue Actually Costing You?
Drag the sliders to model your potential savings. Most customers see payback within the first 60 days.
Tickets Deflected
5,400
per month
Engineering Hours Saved
1,350
per month
Recoverable Labor Cost
$114,750
per month
Modeled on 30% L1 deflection · 15 min avg. resolution · $85/hr blended IT labor cost
Built for the Channel.
AscendCore is designed to slot directly into your managed services practice — automating the L1 queue your engineers are drowning in, without touching a single thing in your clients' existing ITSM stack.
Expand Your Margins on L1
Your biggest cost center is the engineer answering the same 12 tickets on repeat. AscendCore auto-resolves 70–80% of your L1 queue autonomously — you keep the managed services contract revenue, you just stop paying engineers to deliver it.
70–80% L1 deflection rateZero Rip-and-Replace
Your clients are already on Jira, ServiceNow, Zendesk, Okta, or Entra. AscendCore layers on top via pre-built connectors — no migrations, no retraining, no change management. Deployed in 48 hours, not 6 months.
Live in 48 hoursWhite-Label Ready
Ship AscendCore under your own brand. Your clients see your product, your portal, and your team — we stay in the background. Our partner program includes co-selling support, technical enablement, and dedicated partner success management.
Full white-label optionWhy partners choose AscendCore
Your clients get faster resolution. You get better margins. Everyone wins.
MSPs and integrators on our partner program report an average of $42K in recovered labor cost per 500-seat client per month. That's not a projection — that's what happens when L1 runs on autopilot.
$42K
Avg. monthly labor recovered per 500-seat client
48 hrs
Time from contract signed to first ticket deflected
0
Client systems replaced or migrated
100%
Audit trail written back to client's ITSM
MSPs, VARs, and SIs welcome. Limited partner slots available.
Ready to Reclaim 200+ Hours a Month?
Join 30+ enterprise IT teams in our private beta. We onboard in 48 hours and guarantee measurable ticket deflection within your first week — or we extend your trial at no cost.
No credit card required. 30-day pilot. Cancel anytime.