IT automation that asks first.
Deterministic runbooks in Slack and Teams. A human approves every action; a sealed receipt proves every run.
Approval Queue
Review and authorize staged actions before execution.
7
Pending review
Oldest: 1 min ago
12
Approved
Avg resolution 43s
3
Denied
Held for review
Access Role Changevia Teams
Priya Patel
1 min ago
Access Role Change
Priya Patel· 99%MFA Resetvia Teams
Sarah Chen
3 min ago
MFA Reset
Sarah Chen· 97%M365 License Assignmentvia Teams
Daniel Foster
9 min ago
M365 License Assignment
Daniel Foster· 91%VPN Access Grantvia Teams
David Kim
12 min ago
VPN Access Grant
David Kim· 88%Jira Project Accessvia Teams
Aisha Thompson
18 min ago
Jira Project Access
Aisha Thompson· 94%By the numbers
Live and tested, today.
Platform facts, not customer projections. Execution time measured in testing.
Seamlessly integrates with the tools you already trust
From request to receipt, in seconds.
Proposed in chat, approved by a human, executed across your stack, sealed to the chain. Simulated data, real product surfaces.
IT Helpdesk
Microsoft Teams
Dana Reeves
Can you add Priya to the Finance-Leads group? She just moved to the FP&A team.
Group membership add. Directory sync to Okta, Entra ID, M365.
Done. Priya is in Finance-Leads across all three directories.
audit chain · block #4012 · sha256 9f2a7c…e1b7
chain verified
Marcus Johnson · Password Reset
m.johnson@acme.com
Priya Patel · License Assignment
p.patel@acme.com
Sarah Chen · MFA Reset
s.chen@acme.com
0010 group_change.approved · a.morgan · b1c7e4f2…3a9d
0011 mfa_reset.approved · a.morgan · 9f4d2a8c…1b3d ✓
The problem
Your queue is a talent drain.
Your most expensive engineers spend hours of every week on tickets a deterministic runbook resolves in under a minute. See the contrast.
Manual process: the expensive status quo
User submits Jira ticket: 'MFA app is broken, can't log in'
Ticket enters L1 queue, 47 tickets ahead
L1 agent picks up ticket, asks for clarification via email
L1 escalates to L2: wrong MFA factor type identified
L2 engineer resets Okta TOTP, closes ticket manually
Resolution time: 4h 15m. User blocked from all systems all morning.
AI-orchestrated, end-to-end resolution
User DMs @ascendcore in Slack: 'My MFA stopped working'
AI classifies intent: mfa_reset, 97% confidence, entity: Okta
Runbook staged: okta-mfa-reset-v3.yaml. Pre-checks pass.
IT Admin approves via one-click notification in #it-alerts
Okta TOTP cleared. Re-enrollment link sent via Slack DM.
Resolution time: < 60 seconds. Zero L2 involvement. Full audit trail.
1 of 5 scenarios
How it works
Request. Approve. Receipt.
Ask in Slack or Teams
Plain English in, a proposed runbook out. The classifier never touches execution.
MFA Reset · Sarah Chen
Okta · via Teams
A human approves
Confidence scored, one click to approve or deny. Nothing runs without a yes.
approval.approved actor=s.chen · mfa_reset
seq=0412 sha256=9f2c…e81a prev=4b77…03d9
chain verified
Sealed on the chain
Every step lands on a SHA-256 audit chain you can export and verify.
Human-in-the-loop architecture
AI that never acts without your sign-off.
Every general-purpose AI platform is built for autonomous execution. They act first and log it later. AscendCore's Approval Queue is the opposite: nothing touches your production environment until a named admin approves it, previews the full runbook, and clicks confirm.
Named Approver. Every Time.
Every automation request routes to a named IT admin before execution. Approve, deny, or defer. From Slack, Teams, or the dashboard. One click. Full context.
Full Runbook Preview.
Before a single API call fires, the approver sees the exact runbook steps, predicted outcome, affected system, and the rollback path. No surprises. No black boxes.
Immutable Audit Trail.
Every approval, denial, and execution is written back to your ITSM: approver identity, timestamp, outcome, and runbook version. SOC-2 ready on day one.
Day-1 capabilities
Out of the box. No custom engineering.
AscendCore ships with a pre-built library of enterprise-grade runbooks covering the highest-volume L1 ticket categories. Days, not months.
- Password reset & account unlock
- MFA re-enrollment (Okta, Entra)
- Group membership approvals
- Account lockout detection & remediation
- Conditional access policy bypass requests
- VPN profile push via Intune
- Wi-Fi configuration deployment
- Outlook / Teams cache reset
- OST file rebuild automation
- Intune compliance status refresh
- M365 & Google Workspace license assign/revoke
- New-hire full-stack provisioning
- Basic offboarding & access revocation
- Jamf device enrollment
- Jira project & space access requests
Security & compliance
Enterprise guardrails. Built in.
AscendCore was designed from day one for the CISO and the CIO, not just the help desk manager. Every architectural decision prioritizes auditability, isolation, and least-privilege access.
Per-Organization Isolation
Every customer's integration credentials live in a separate logical vault keyed to their organization, with namespaced data scoping across the audit chain and operational store. Dedicated single-tenant deployment is available on request (roadmap).
Least-Privilege API Connectors
Every integration is scoped to exactly the permissions required to run its approved playbooks, nothing more. Credential rotation is centralized in the secrets vault, no redeploys required.
Approval-First Execution
Every runbook stops at a human approval gate before touching production. Idempotent retries prevent double-execution under network failure or button double-tap.
Tamper-Evident Audit Chain
Every action, approval, and execution is appended to a SHA-256 hash chain backed by Postgres. Each row links to the prior row's hash. Single-row tampering breaks chain verification. Customer-exportable for independent proof (see /security).
SOC-2 Type I Planned
SOC-2 Type I is planned via Vanta; certification follows a ~90-day audit window once enrollment begins. Security controls, data-retention policies, and incident-response plans are live today.
Role-Based Access Control
Owner / Demo / Guest roles enforced server-side on every dashboard mutation. OIDC SSO for admin login (Microsoft Entra + Okta) is live in production, with optional mandatory-SSO MFA enforcement.
Channel partners
Built for the channel.
AscendCore is designed to slot directly into your managed services practice, automating the L1 queue your engineers are drowning in, without touching a single thing in your clients' existing ITSM stack.
Expand Your Margins on L1
Your biggest cost center is the engineer answering the same 12 tickets on repeat. AscendCore automates the identity-access and provisioning work that drives the majority of L1 tickets. Password resets alone are 20–50% of service-desk volume (Gartner). You keep the managed services contract revenue, you just stop paying engineers to deliver it.
31 production runbooks
Zero Rip-and-Replace
Your clients are already on Jira, ServiceNow, Zendesk, Okta, or Entra. AscendCore layers on top via pre-built connectors. No migrations, no retraining, no change management. Days, not months.
Days, not months
Your Brand, Your Portal
Run a live partner portal under your own logo and colors: register deals, quote customers, track recurring commissions, and pull enablement. Plus a branded landing page at your own subdomain, co-selling support, and dedicated partner success.
Branded portal + storefrontWhy partners choose AscendCore
Your clients get faster resolution. You get better margins. Everyone wins.
Password resets and access requests are 20–50% of service-desk volume (Gartner), the exact L1 load AscendCore automates. You keep the managed-services contract revenue without paying engineers to deliver it.
20–50%
of L1 volume is password resets & access (Gartner)
Days
to first runbook
0
Client systems replaced or migrated
31
production runbooks live across your stack
MSPs, VARs, and SIs welcome. Explore the partner program →
From the blog
Latest thinking.
Research and strategy on IT automation, the economics of the L1 queue, and what approval-first means in production.
Ready when your queue is.
Start in our early-access program. Typical Slack and Okta deployments go live in days, not months, and your first automated resolution can happen the same day, with human-in-the-loop approval on every action.
No credit card required. 30-day pilot. Cancel anytime.
