IT Operations Intelligence.
AscendCore is the purpose-built IT Operations Intelligence platform for NOC teams, infrastructure engineers, and IT leaders. Deterministic runbook execution, human-in-the-loop approval on every action, and runbooks that execute in ~52 seconds (tested). Not a chatbot, not a general-purpose platform.
Slack & Teams NativeSOC-2 RoadmapPer-Org IsolationZero Data RetentionGDPR ReadyMy MFA app stopped working this morning. I can't log in to anything. 😩
Got it, Sarah. I've identified an Okta MFA reset is needed. Staging the fix now for IT approval.
3,241 tickets deflected in private beta·last resolved 18s ago
Measured outcomes from enterprise IT deployments
13
Production runbooks
Covering the highest-volume L1 categories
~52s
Avg runbook execution (tested)
Once a named admin approves the action
30%+
Increase in L2/L3 bandwidth
Engineers freed for high-value strategic work
Seamlessly integrates with the tools you already trust
Your Queue is a Talent Drain.
Highly-compensated L2/L3 engineers spend 40% of their week on tickets that a deterministic runbook could resolve in under 60 seconds. See the contrast.
With AscendCoreUser DMs @ascendcore in Slack: 'My MFA stopped working'
AI classifies intent: mfa_reset, 97% confidence, entity: Okta
Runbook staged: okta-mfa-reset-v3.yaml. Pre-checks pass.
IT Admin approves via one-click notification in #it-alerts
Okta TOTP cleared. Re-enrollment link sent via Slack DM.
Resolution time: < 60 seconds. Zero L2 involvement. Full audit trail.
1 of 5 scenarios
Three Pillars of IT Automation.
Every ticket flows through the same three-stage loop, from natural language to verified fix in under a minute.
Pillar 01Intelligent Intake.
Meet employees where they work.
AscendCore listens natively in Slack and Microsoft Teams. Employees describe their issue in plain English. No forms, no ticket portals, no waiting on hold. Our ingestion service normalizes every message into a structured TicketIntent payload and extracts critical entities: User ID, device name, affected system, and urgency.
- Slack & Microsoft Teams native bots
- Multi-turn conversation context tracking
- Automatic entity extraction (user, device, system)
- Email and self-service portal ingestion also supported
s.chen@acme.com via Slack
"My MFA app stopped working this morning"
mfa_reset
entity: user_id=s.chen · system=okta
okta-mfa-reset-v3.yaml
licensed ✓ · policy ✓ · no security holds ✓
POST /okta/api/v1/users/s.chen/factors/reset
→ 200 OK · TOTP factor cleared
Slack DM sent · JSM-1847 → Resolved
Runbook execution (tested)
~52s
SLA was 4 hours
99% faster →
Pillar 02Deterministic Execution.
LLMs don't run code. Our runbooks do.
Once intent is classified, the AI hands off to a strictly-typed YAML playbook. No language model ever touches your production infrastructure. Every runbook undergoes a Simulate → Validate → Execute cycle with built-in rollbacks and idempotency, so retries are always safe.
How the handoff works
The LLM's sole job is classification: it receives a sanitized natural-language payload and outputs a structured TicketIntent JSON object containing an intent label, confidence score, and extracted entities, nothing more. That JSON is matched against an immutable, version-controlled runbook registry, selecting a pre-approved YAML playbook identified by a cryptographic fingerprint. The YAML execution engine then calls production APIs using scoped, least-privilege service account credentials. The LLM is fully air-gapped from this layer and has zero ability to influence the execution path.
- Version-controlled YAML/JSON runbook library
- Pre-check / post-check / rollback built into every action
- Idempotent design: safe to replay on failure
- Zero hallucinations: LLM used only for triage, never remediation
Runbook Library
Identity & Access
Lifecycle
Endpoint
14 runbooks active
runbook: okta-mfa-reset-v3
version: "3.1"
trigger: mfa_reset
pre_checks:
- user_exists: true
- policy: TOTP_RESET_ALLOWED
- security_hold: false
actions:
- okta.factors.reset:
user_id: "{{entity.user_id}}"
factor_type: token:software:totp
on_failure:
- rollback: true
- alert: security-team
Pillar 03Absolute Control.
Observe. Confirm. Autopilot.
AscendCore offers three operating modes. Start in Observe: the AI suggests fixes but takes no action. Graduate to Human-in-the-Loop: one-click approval before every execution. When you're confident, enable Autopilot for your lowest-risk ticket classes. Every action writes an audit comment back to your ITSM with the approver, timestamp, and outcome.
- Observe → Human-in-the-Loop → Autopilot modes
- One-click approve / deny from Slack, Teams, or Dashboard
- Immutable audit logs written to Jira / ServiceNow / Zendesk
- Anomaly rules: >3 MFA resets/24h → mandatory security hold
Human-in-the-Loop ArchitectureAI that never acts
without your sign-off.
Every general-purpose AI platform is built for autonomous execution. They act first and log it later. AscendCore's Approval Queue is the opposite: nothing touches your production environment until a named admin approves it, previews the full runbook, and clicks confirm.
Named Approver. Every Time.
Every automation request routes to a named IT admin before execution. Approve, deny, or defer. From Slack, Teams, or the dashboard. One click. Full context.
Full Runbook Preview.
Before a single API call fires, the approver sees the exact runbook steps, predicted outcome, affected system, and the rollback path. No surprises. No black boxes.
Immutable Audit Trail.
Every approval, denial, and execution is written back to your ITSM: approver identity, timestamp, outcome, and runbook version. SOC-2 ready on day one.
Out-of-the-Box. No Custom Engineering.
AscendCore ships with a pre-built library of enterprise-grade runbooks covering the highest-volume L1 ticket categories. Days, not months.
- Password reset & account unlock
- MFA re-enrollment (Okta, Entra)
- Group membership approvals
- Account lockout detection & remediation
- Conditional access policy bypass requests
- VPN profile push via Intune
- Wi-Fi configuration deployment
- Outlook / Teams cache reset
- OST file rebuild automation
- Intune compliance status refresh
- M365 & Google Workspace license assign/revoke
- New-hire full-stack provisioning
- Basic offboarding & access revocation
- Jamf device enrollment
- Jira project & space access requests
Enterprise Guardrails. Built In.
AscendCore was designed from day one for the CISO and the CIO, not just the help desk manager. Every architectural decision prioritizes auditability, isolation, and least-privilege access.
Per-Organization Isolation
Every customer's integration credentials live in a separate logical vault keyed to their organization, with namespaced data scoping across the audit chain and operational store. Dedicated single-tenant deployment is available on request (roadmap).
Least-Privilege API Connectors
Every integration is scoped to exactly the permissions required to run its approved playbooks, nothing more. Credentials rotate automatically.
Approval-First Execution
Every runbook stops at a human approval gate before touching production. Idempotent retries prevent double-execution under network failure or button double-tap.
Tamper-Evident Audit Chain
Every action, approval, and execution is appended to a SHA-256 hash chain backed by Postgres. Each row links to the prior row's hash. Single-row tampering breaks chain verification. Customer-exportable for independent proof (see /security).
SOC-2 Type I Planned
SOC-2 Type I is planned via Vanta; certification follows a ~90-day audit window once enrollment begins. Security controls, data-retention policies, and incident-response plans are live today.
Role-Based Access Control
Owner / Demo / Guest roles enforced server-side on every dashboard mutation. OIDC SSO via Okta or Entra ID is on the Q3 2026 roadmap.
Built for the Channel.
AscendCore is designed to slot directly into your managed services practice, automating the L1 queue your engineers are drowning in, without touching a single thing in your clients' existing ITSM stack.
Expand Your Margins on L1
Your biggest cost center is the engineer answering the same 12 tickets on repeat. AscendCore automates the identity-access and provisioning work that drives the majority of L1 tickets. Password resets alone are 20–50% of service-desk volume (Gartner). You keep the managed services contract revenue, you just stop paying engineers to deliver it.
13 production runbooks
Zero Rip-and-Replace
Your clients are already on Jira, ServiceNow, Zendesk, Okta, or Entra. AscendCore layers on top via pre-built connectors. No migrations, no retraining, no change management. Days, not months.
Days, not months
Your Brand, Your Portal
Run a live partner portal under your own logo and colors: register deals, quote customers, track recurring commissions, and pull enablement. Plus a branded landing page at your own subdomain, co-selling support, and dedicated partner success.
Branded portal + storefrontWhy partners choose AscendCore
Your clients get faster resolution. You get better margins. Everyone wins.
Password resets and access requests are 20–50% of service-desk volume (Gartner), the exact L1 load AscendCore automates. You keep the managed-services contract revenue without paying engineers to deliver it.
20–50%
of L1 volume is password resets & access (Gartner)
Days
to first runbook
0
Client systems replaced or migrated
13
production runbooks live across your stack
MSPs, VARs, and SIs welcome. Explore the partner program →
Ready to Reclaim 200+ Hours a Month?
Join forward-thinking enterprise IT teams in our early-access program. Typical Slack + Okta deployments go live in days, not months. Your first automated resolution can happen the same day, with human-in-the-loop approval on every action.
No credit card required. 30-day pilot. Cancel anytime.