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Insights on IT Automation

Strategy, research, and practical guidance for IT leaders navigating the shift to AI-powered operations.

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AscendCore, Inc.: Teams-Native IT Automation

AscendCore, Inc. is officially incorporated. Why we believe vertical AI built specifically for IT operations (Teams-native, runbook-first, governance by default) is the next category of enterprise infrastructure software.

AscendCore Team

8 min read

May 3, 2026

70%

of L1 tickets automatable (Gartner)

All Posts

IT StrategyApril 25, 2026

Why Horizontal AI Platforms Fail IT Ops

General-purpose AI automation platforms promise to do everything: IT, HR, Finance, Customer Service. Here's why that breadth is exactly the problem for IT ops teams, and what a purpose-built approach actually looks like.

AscendCore Team

7 min read

IT StrategyApril 18, 2026

Why 70% of IT Tickets Can Be Automated

Most enterprise IT teams are manually resolving the same 12 ticket types on a loop. Here's the data on what's automatable, why teams haven't done it yet, and what changes when they do.

AscendCore Team

7 min read

Buyer's GuideApril 15, 2026

The IT Automation Vendor Evaluation Checklist for 2026

Not all IT automation platforms are built the same. Here's the framework our customers use to separate real orchestration from glorified scripting, plus the questions that expose vendor weaknesses fast.

AscendCore Team

9 min read

ROI & Business CaseApril 10, 2026

The Hidden Cost of Tier-1 IT Support

The obvious cost of L1 IT support is engineer time. The real cost is what those engineers aren't building while they're resetting passwords. Here's how to calculate it, and what to do about it.

AscendCore Team

6 min read

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