BlogInsights on IT Automation
Strategy, research, and practical guidance for IT leaders navigating the shift to AI-powered operations.
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Why Horizontal AI Platforms Keep Failing IT Operations Teams
General-purpose AI automation platforms promise to do everything: IT, HR, Finance, Customer Service. Here's why that breadth is exactly the problem for IT ops teams, and what a purpose-built approach actually looks like.
Why 70% of IT Tickets Can Be Automated (and What's Stopping Most Teams)
Most enterprise IT teams are manually resolving the same 12 ticket types on a loop. Here's the data on what's automatable, why teams haven't done it yet, and what changes when they do.
The IT Automation Vendor Evaluation Checklist for 2026
Not all IT automation platforms are built the same. Here's the framework our customers use to separate real orchestration from glorified scripting, plus the questions that expose vendor weaknesses fast.
The Hidden Cost of Tier-1 IT Support (It's Not What You Think)
The obvious cost of L1 IT support is engineer time. The real cost is what those engineers aren't building while they're resetting passwords. Here's how to calculate it, and what to do about it.
More coming soon
New posts published weekly on IT automation strategy and operations.