Platform Deep-DiveBuilt for the CISO.
Designed for the Help Desk.
Deep-dive into the architecture that makes zero-touch L1 automation safe, scalable, and fully deterministic.
52s
Avg. L1 resolution time
70%
Ticket deflection rate
0
L1 labor hours consumed
99.2%
First-contact resolution
Every action runs through a three-stage safety pipeline.
No runbook reaches production without passing Simulate, Validate, and Execute checks — in that order.
Simulate Stage
Every runbook is dry-run in an isolated sandbox. Real API calls are mocked. No production risk.
Six capabilities. One platform.
From first message to closed ticket — every layer of the automation stack, covered.
01Agentic Conversations
Resolves tickets in natural language — no forms, no portals.
Meets users directly in Slack or Teams. A multi-turn engine gathers context, verifies identity, and hands off to the runbook — all without a human touching the ticket.
02Knowledge Serving
Instant answers from your internal docs.
Connects to Confluence, SharePoint, Notion, and Guru. Surfaces the right article or SOP — and knows when to stop answering and escalate.
03Runbook Engine
Code your playbooks once. Run them forever.
A YAML-based DSL with conditional logic, retry semantics, rollback steps, and mandatory approval gates. No proprietary GUI lock-in.
04AI Workflow Builder
Drag. Drop. Deploy. Ship automations in under 10 minutes.
A low-code canvas lets non-engineers wire triggers, actions, and approval gates. AI suggests the next step from your existing runbook library and ticket history.
05Human-in-the-Loop
Every action is visible, auditable, and interruptible.
Define HITL gates per runbook. Require second-engineer approval for privileged actions. Pause mid-execution for compliance review. Every decision is logged with timestamp, actor, and full input/output — ready for your next SOC-2 audit.
06Enterprise LLM Gateway
Your data never trains the model.
Routes inference through a private LLM gateway. Choose Azure OpenAI, AWS Bedrock, or bring your own model. Zero data retention from the provider, enforced at the API level.
Audit & ComplianceEvery action is logged.
Every log is exportable.
ascendcore.ai maintains a tamper-evident audit log for every runbook execution — who triggered it, what was changed, what the system state was before and after, and every approval decision.
- Immutable, timestamped event log
- Export to SIEM (Splunk, Sentinel, Datadog)
- SOC-2 Type II in progress (Q3 2025)
- Configurable retention (90d → 7yr)
Ready to Reclaim 200+ Hours a Month?
Join 30+ enterprise IT teams in our private beta. We onboard in 48 hours and guarantee measurable ticket deflection within your first week — or we extend your trial at no cost.
No credit card required. 30-day pilot. Cancel anytime.
