ascendcore.ai
Changelog & Roadmap

Where we are. Where we're going.

ascendcore.ai is in private beta. Here's what's live today, what ships next, and where the platform is headed by 2027.

VisionVision2027
  • SOC-2 Type II certification — full audit report available to enterprise prospects
  • ServiceNow ITSM — bi-directional incident sync and change management automation
  • CrowdStrike Falcon — real-time endpoint isolation and device compliance enforcement
  • AWS IAM — scoped role grants, policy management, and access key lifecycle
  • Multi-tenant admin console — manage multiple customer environments from one pane
  • Runbook marketplace — shared community library with one-click import

SOC-2 Type II report + ISO 27001 alignment — satisfies enterprise procurement requirements

ServiceNow: auto-create incidents, sync resolution status, attach full audit trail

CrowdStrike: device isolation on confirmed threat, compliance gating before access grants

AWS IAM: scoped role assignment, policy attachment, and access key rotation runbooks

Multi-tenant console: partner and MSP support with per-tenant RBAC and billing

Community runbook marketplace: publish, import, and version-lock shared playbooks

99.9% uptime SLA with dedicated support tier for enterprise accounts

Q4 2026PlannedOct – Dec 2026
  • AI Workflow Builder — low-code canvas for building runbooks without YAML
  • Google Workspace connector — Gmail, Drive, and Meet provisioning
  • SIEM export — Splunk HEC and Microsoft Sentinel real-time streaming
  • Audit log retention policy — configurable from 90 days to 7 years

Drag-and-drop workflow canvas with 40+ pre-built action blocks — no YAML required

AI next-step suggestions in canvas based on existing runbook library and ticket history

Google Workspace: account provisioning, group management, Drive sharing, Meet access

Real-time SIEM export to Splunk HEC and Microsoft Sentinel

Configurable audit log retention (90d → 7yr) to meet compliance requirements

Rollback engine: pre-execution system snapshots + one-click undo for all runbook actions

PagerDuty alert routing: auto-acknowledge low-severity, escalate high-severity

Q3 2026PlannedJul – Sep 2026
  • Documentation portal — self-serve runbook authoring guides and API reference
  • Status page — live uptime and connector health at status.ascendcore.ai
  • Human-in-the-Loop 2.0 — configurable per-step approval gates per runbook
  • Analytics dashboard live — real deflection rate, resolution time, and labor cost savings

Public docs site: runbook DSL reference, integration setup guides, API reference

Live status page with connector-level health indicators and incident history

HITL 2.0: per-step approval gates with Slack DM and email — not just per-runbook

Configurable HITL thresholds: auto-approve low-risk, require approval for privileged actions

Analytics dashboard goes live: real deflection rate, resolution time, and labor cost savings

Knowledge serving: Confluence and SharePoint connectors wired to live RAG pipeline

Runbook YAML editor: inline schema validation and autocomplete

Q2 2026In ProgressApr – Jun 2026
  • SOC-2 Type I — starting Vanta/Drata certification process (~90 days to report)
  • Microsoft 365 — license assignment and mailbox provisioning runbooks
  • New Employee Provisioning — M365 + Okta combined onboarding runbook
  • Jira Service Management — bi-directional ticket sync and auto-close on resolution

SOC-2 Type I: Vanta/Drata onboarding, control mapping, and 90-day evidence collection

M365: license assignment, mailbox provisioning, distribution list management

New Employee Provisioning runbook: M365 + Okta + Slack provisioned in parallel

Jira SM: auto-create ticket on request, close on resolution, attach audit trail

Email notifications via Resend: target user + admin audit copy on every action

Datadog / PagerDuty alert webhook: auto-ack low severity, escalation cards for critical

Fix integration connect buttons: Jira, Duo Security, and M365 wizard flows

Design partner LOI signed — #1 unlock for investor conversations

Private BetaLive NowApril 2026
  • Four automations live end-to-end: MFA reset, password reset, account unlock, and account offboarding
  • Microsoft Teams bot — full HITL parity with Slack, Adaptive Card approve/deny flows
  • Microsoft Entra ID connector — account unlock via Graph API, resolves in under 90 seconds
  • Admin dashboard — live approval queue, activity feed, and source tracking across Slack and Teams

MFA reset (Okta): intent classified via Claude Haiku, HITL-gated, factor cleared and re-enrollment sent on approval

Password reset (Okta): admin approve/deny from Slack, Teams, or dashboard — Okta temp password set on approval

Account unlock (Entra ID): Graph API enableAccount call, resolves in under 90 seconds end-to-end

Account offboarding (Okta): user deactivation + group removal, HITL-gated with full audit trail

Microsoft Teams bot: registered in Azure (Bot Framework), JWT-verified, Adaptive Card HITL with approve/deny

All four automations available from Slack slash commands and Teams bot chat — identical approval flow in both

Source tracking: every request tagged as 'slack' or 'teams' through the full pipeline — visible in dashboard and audit log

Admin dashboard: live approval queue with confidence scoring, completed history, 5-scenario interactive walkthrough

Guided onboarding wizards: step-by-step credential setup for Okta, Entra ID, M365, Teams, Jira, and Duo Security

Lead capture and demo access flow — prospects get dashboard access in under 5 minutes

Claude Haiku classifier: 94%+ accuracy on identity requests; skips intent detection for plain email inputs

Teams Adaptive Card submit routing: fixed Action.Submit to route through handleInvoke, not handleMessage

Serverless function lifecycle extended via next/server after() to keep async Slack and Teams work alive post-response

Jacob

Jacob @ ascendcore.ai

Founder · Ask me anything

Jacob

Hey! I'm Jacob, founder of ascendcore.ai. Ask me anything about how we automate your IT help desk — or just say hi.