RunbooksLive Ticket Walkthrough
Step through a real L1 scenario — from Slack or Teams message to resolved ticket in 52 seconds.
Scenario:
Live Ticket Walkthrough
MFA Reset — s.chen@acme.com
#it-supportAcme Corp · Slack
SC
Sarah Chenjust now
My MFA app stopped working this morning. I can't log into anything 😩
AscendCoreApp
On it, Sarah — I've received your request and I'm classifying the issue now. Hang tight! 🔍
TicketIntent payload generated
"source": slack
"user": s.chen@acme.com
"raw_text": "My MFA app stopped working..."
"timestamp": 2025-04-18T09:00:03Z
Step 1 of 4
Approval Queue
Loading…
Pending AI ActionsReview and approve or deny each staged action before execution.
| ID | User | Intent | System | Confidence | Submitted | Action |
|---|---|---|---|---|---|---|
| ACT-001 | Sarah Chen s.chen@acme.com | MFA Reset | Okta | 97% | 2 min ago | |
| ACT-002 | Marcus Johnson m.johnson@acme.com | Password Reset | Entra ID | 99% | 4 min ago | |
| ACT-003 | Priya Patel p.patel@acme.com | M365 License Assignment | M365 | 91% | 9 min ago | |
| ACT-004 | David Kim d.kim@acme.com | VPN Access Grant | Entra ID | 88% | 12 min ago | |
| ACT-005 | Aisha Thompson a.thompson@acme.com | Jira Project Access | Jira | 94% | 18 min ago | |
| ACT-006 | Ryan O'Brien r.obrien@acme.com | Offboarding — Revoke Access | M365 + Okta | 82% | 25 min ago | |
| ACT-007 | Lisa Nguyen l.nguyen@acme.com | New Employee Provisioning | M365 | 96% | 31 min ago |
