Provisioning Template: configurable per customer

Shared Mailbox Provisioning

Create a Microsoft 365 shared mailbox and delegate full-access or send-as permissions to the right team, approval-gated and audited.

Integrates with

M365

The problem

Shared mailboxes (support@, billing@, a project alias) are routine requests that still mean a trip through the admin center to create the mailbox and wire up delegation. The steps are identical every time.

What AscendCore does

A requester provides the address and who needs access. AscendCore checks the address is free, proposes the mailbox and delegation set to an approver, and on approval creates the mailbox and grants the requested permissions. The action is audited.

Status

Template. Naming rules and default delegation are configurable per customer. Connect it to your Microsoft 365 tenant to enable.

How it runs

Deterministic, approval-gated, auditable

Each runbook is a fixed, reviewed sequence of steps with an explicit approval policy. The AI only works out what was asked; the runbook decides what happens, a named person approves it, and every decision lands on the tamper-evident audit chain. Chat is just the interface that triggers it.

Want this runbook?